Moire Hoi An, Vignette Collection by IHG

The property is beautiful and very well done. The rooms are clean and spacious and well laid out. We stayed here for a total of 3 nights. Check-in was nice and felt very personable experience. We had an issue with a different guest trying to access our room at 3am whilst drunk. This was addressed throughly and the manager came to us first thing the following morning even though they were not at fault for this. This was warming to see.

The location is perfect. Overlooking the Ancient Town. We enjoyed the use of the pool in the warm afternoons relaxing before the Hoi An night life. All waiters and cleaners were amazingly helpful, and we really loved having a chat with them. Our room was upgraded and we can not fault the room it was perfect. A huge bathroom with a lovely bath. Fully stocked bar fridge and complimentary snacks. The breakfast was delicious and served a good mix of western and local food.

The hotel, the hospitality, the food, the location. It was all outstanding! I dont think we could have asked for anything better than this for our vacation at Vietnam. I must visit place Hoi An and if Hoi An, it has to be Bay Resort!

The standard of both building, amenities and service provided by this Resort were excellent. Situated on the river frontage, the Resort provides a clear view of the old town and the colourful night time river activities. Access to the old town is either short walk across the nearby bridge or a shuttle service provided by the Resort. All the staff we met were exceptional. A few examples, first at our first meal the Executive Chef introduced himself and asked if we had any special menu preferences in addition to the great food on offer. Second, I arrived for breakfast with the onset of a cold and a waitress noticed and suggested a green tea might help. Later back in our room there was a unexpected knock on the door. It was one of the reception staff with a packet of Fishermans Friends for me. A memorable act of thoughtfulness. In addition to the swimming, massage and bar services, the Resort also provided a Vietnamese coffee making making class, this was educational and enjoyable.

Amazing resort that exceeded our expectations. Exceptionally clean and modern (they can clean your room twice a day if you wish). We had the deluxe river view room and I requested the ground floor which comes with an outdoor seating area overlooking the river. We arrived early and they gave us an early check in which was much appreciated! The room service was reasonably priced unlike most hotels / resorts which are quite pricey and the service is incredibly fast. The service at the hotel is amazing, all the staff are incredibly helpful and attentive. The breakfast is really good too, very good selection and coffees were very nice. The pool area overlooks the river and has a decent amount of seating area. As per the other reviews you do need to cross a busy bridge to go to the main area of the town , it is a narrow walkway , we personally didn’t have issues walking the bridge but it may be more difficult if you are travelling with kids. The hotel does offer a shuttle service several times a day to cross the bridge which is very helpful. Some other stuff to note : Aircon is very responsive and is very quiet. The bed is very comfortable as well. The TV is a smart tv and you can watch Disney and Netflix on it. Everything in the minibar is complimentary and refilled daily including water , juice , soft drink, fruit , chocolate, biscuits and chips. The gym is decently well equipped and very very clean. Wifi is very fast and reliable.